genesys contact centre solutions - dr pack with ipod
Sent to the top management of Singapore Airlines, this pack housed a complimentary Apple iPod Touch, which served three purposes:
enlighten recipients about the true 'customer experiences' at their own contact centre
show them 'what could be' with Genesys' contact centre solutions
be a little 'thank you' for their time and attention.
On the player were actual recordings of SIA contact centre experiences - and simulations of what they could become - with a little help from Genesys.
Agency: Go Direct
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