genesys contact centre solutions - dr pack with ipod

Sent to the top management of Singapore Airlines, this pack housed a complimentary Apple iPod Touch, which served three purposes:

  • enlighten recipients about the true 'customer experiences' at their own contact centre 

  • show them 'what could be' with Genesys' contact centre solutions                                            

  • be a little 'thank you' for their time and attention.

On the player were actual recordings of SIA contact centre experiences - and simulations of what they could become - with a little help from Genesys.

Agency: Go Direct

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